Privacy Policy

Last Updated: 08 May, 2026

Compliant Labs understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are lawful, transparent and aligned with UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using this website, you accept the terms of this Privacy Policy. If you do not agree with this policy, please stop using the site immediately.

1. Who we are

This website is owned and operated by:

Compliant Labs
Abbey Studios 41-43 Liverpool Road, Manchester, M44 5BQ, United Kingdom
Email: contact@compliantlabs.com

For the purposes of data protection law, Compliant Labs is the data controller.

2. What this policy covers

This Privacy Policy applies only to your use of this website. It does not extend to any third party websites linked from this site. We recommend reviewing the privacy policies of any external websites you visit.

3. Your rights

Under UK data protection law, you have the following rights:

  • The right to be informed about how we collect and use your personal data
  • The right of access to the personal data we hold about you
  • The right to rectification if any data we hold is inaccurate or incomplete
  • The right to erasure in certain circumstances
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision making and profiling

If you have concerns about how we use your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk . Before escalating, we ask that you contact us first so we can attempt to resolve your concern directly.

4. What data we collect

Depending on how you use the website, we may collect the following information:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Property address or project address
  • Information submitted via contact forms
  • IP address
  • Browser type and version
  • Device type
  • Pages visited and usage data

We do not knowingly collect data from children.

5. How we collect your data

We collect data when:

  • You complete a contact form
  • You request a quotation
  • You call or email us
  • You subscribe to updates
  • You browse our website

Some data is collected automatically through cookies and analytics tools.

6. How we use your data

We use your personal data for the following purposes:

  • To respond to enquiries
  • To provide quotations
  • To carry out electrical services
  • To manage customer relationships
  • To issue invoices and manage payments
  • To improve our website
  • To comply with legal and regulatory obligations

Our lawful bases for processing include:

  • Contractual necessity
  • Legitimate interests
  • Legal obligation
  • Consent, where required

We do not sell or rent your personal data to third parties.

7. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements. For example: Enquiry data may be retained for up to 12 months Customer records may be retained for up to 6 years in line with HMRC requirements

8. Sharing your data

We may share your data with:

  • Accountants
  • Payment processors
  • IT and website hosting providers
  • Subcontract electricians where necessary to deliver services
  • Regulatory authorities where legally required
  • All third parties are required to respect the security of your data and to treat it in accordance with the law.

We do not transfer personal data outside the UK unless adequate safeguards are in place.

9. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures may include:

  • Secure hosting
  • SSL encryption
  • Password protected systems
  • Access controls

No system is completely secure, but we take reasonable steps to reduce risk.

10. Cookies

This website uses cookies to improve user experience and gather analytical data. Cookies may be used to:

  • Understand how visitors use the website
  • Improve performance
  • Enable core functionality
  • You can control or disable cookies through your browser settings. Blocking cookies may impact site functionality.

If analytics tools such as Google Analytics are used, these may collect anonymised usage data.

11. Withholding information

You may browse most of this website without providing personal data. However, certain services such as requesting a quote require submission of personal information.

12. Accessing your data

You may request a copy of the personal data we hold about you at any time. Requests should be made in writing using the contact details above. We will respond within one month in accordance with UK GDPR requirements.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or business operations. Updates will be posted on this page with a revised date. Continued use of the website following changes constitutes acceptance of the updated policy.